Objectives:

We aim at to bring a smile to all customers when they see their creatively matted memories.  Our goal of superior customer service and high quality takes dedication to produce the same outstanding quality results time after time, continually be creative with our mat designs and products to keep customers smiling.  All our products have the Made in Maine seal of approval.

 
Our guarantee:

We believe in and are committed to providing excellence to our customers with total satisfaction on all products and service.  If you are not satisfied, follow the return process within 30 days of item receipt.  We will process your exchange or refund promptly.

Around the Image hours:

We are open Monday through Friday (eastern time) excluding holidays, 8am-4pm.  (207) 346-3368.  If you reach our voice mail, please leave your name, phone number, reason for the call and best time to contact you.  We will do our best to return calls the same day.  Due to time zone differences and cell phone static we can answer your questions much faster by email.  We can research your order and get back to you with keeping you on hold.

Payment Method:

1. All payments must be in US funds.  We accept both Visa and Master Card.  We do accept money orders and cashiers checks (please make payable to Around the Image).  We do not ship COD.
2. We are no longer accepting paper checks due to many insufficient funds.  We apologize for any inconvenience.

General Return Policy:

1. All returns must be authorized by Around the Image before returned so we may give you the restocking number which must be written on all paperwork and the outside of the shipping packaging.  All returns or exchanges are subject to a 20% restocking fee.  For fastest service please call 207-893-0223.

2. All items must be in salable, original condition (unless damaged- see damage policy below), and returned within 30 days of receipt.

3. Shipping costs of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because we incorrectly filled the order or the merchandise was defective or damaged ( see damage policy).

4. RETURN shipments to:

Around the Image

25 Brookhaven Dr.

Windham, ME  04062

General Damage Policy during shipping:

1. Should you receive a damaged package, save all packaging and contact us immediately.   We will inform you of what to do after we contact the carrier and begin the return process and replacement of your item.

2. We try to package all products to avoid any damage during shipping but problems happen.  We purchase insurance on every package so that damage and replacement is not the customers problem.

General Shipping Policy:

1. Shipping and handling charges are added as part of the final purchasing agreement.  Do not purchase unless you agree to the stated shipping and handling policy.

2. Our shipping charges are based on Priority US mail.  Everything goes out insured, and at a basic priority rate.

3. We only ship to the Continental US states.

4. Most items in stock ship within 1-5  days of order receipt.  We try to keep a full stock on hand at all times, sometimes for reasons out of our control an item will be temporarily unavailable.  There is no added shipping charge for back ordered items unless they have to be shipped separately, then we will inform you of the added cost and get your ok before further charges are incurred.  Please allow 3-4 weeks delivery.